Aesthetic Clinic Assistant

Customer service:

  • Working as part of a high performing team, ensure customers are your priority at every point of contact:- Telephone conversations
    – Reception
    – Rostering
  • Treat every customer genuinely and with care regarding their treatment results
  • Manage POS and closing of transactions along with Clinic Manager
  • Managing all appointments and staff rosters in a timely manner
  • Ensure consent forms are acknowledged on every visit after treatment
  • Attend, investigate, follow up and resolve customer issues
  • Follow up on potential customers and maximise cross sales opportunities by suggesting related products to original enquiries
  • Prepare and manage customer database to ensure all data are accurate and current


  • Able to use all systems and generate sales reports when needed
  • Prepare daily, weekly, and monthly reports (sales, payroll, inventory and other related reports)
  • Support Clinic Director and Clinic Manager on any administrative matters
  • Prepare documentation for authority and ensure all licenses are valid

Inventory Management:

Support Clinic Manager to:

  • Replenish, retrieve, and monitor stock levels
  • Prepare and submit monthly reports on expiring and expired stocks
  • Conduct joint stock take with Clinic Manager monthly to ensure healthy inventory levels
  • Arrange and conduct joint stock take with auditor at year end

Facilities Management:

Ensure Clinic is upkept clean, safe and to best standard:

  • Housekeeping
  • Cleaning
  • Ensure electronics and lights and cameras are in working order
  • Rooms preparation and turnaround after treatments
  • Schedule and manage vendors for equipment servicing
  • Support the Doctors and conduct treatments as needed
  • Current knowledge of payment and/or promotions
  • Report all hazards, incidents, and injuries immediately to Clinic Manager and liaise with Landlord as needed

Banking and Finance:

  • Manage the clinic money – clinic expense management
  • Ensure CASH are deposit to bank account on a daily basis
  • Liaise with Clinic Manager and Clinic Director on all Banking needs

People Management:

  • Responsible for maintaining the Employee Handbook and Operations Manual in clinic
  • Support Clinic Manager with HR responsibilities
  • Recruitment – preparing of contracts and letters
  • Onboarding
  • Assist in training of new staff
  • Prepare monthly payroll report for Payroll Team (including commission, claims and OT)
  • Check and ensure staff clear OT hours
  • Manage employee leave and time-bank (off-in-lieu)
  • Report any employment matters or work injuries to Clinic Manager and/or HR Partner
  • Manage all work pass holders and ensure work passes are valid

IT Management:

  • Liaise with IT team at Support Office for IT issues as and when required
  • Manage Clinic IT systems (Online bookings)
  • Strong competency on Excel, Word, and PowerPoint

Work Health and Safety:

  • Comply with all work health and safety standards
  • Report all hazards, incidents, and injuries immediately to your Line Manager


  • Comply with all company policies and procedures
  • Monthly Stock takes and supplier management/Order placement
  • Assist with ad hoc duties as required
  • Support Support Office team (GM of Asia, Area Manager – as required)
  • Application and renewal of licences, leases, and relevant ministries under the guidance of CD/CM
  • Assist with ad hoc duties as required
Department: Beauty
Project Location(s): Parkway
Education: Diploma in Beauty Therapy
Compensation: S$2,500 to S$3,000 + Product Sales Commission


  • Qualifications in beauty industry and/or relevant tertiary studies (nursing, working towards
    beauty qualifications, vocational certificates) considered.
  • Relevant certifications include ITEC / CIDESCO / ITEC etc.
  • At least 1 years in aesthetic clinic or beauty or retail outlet
  • Previous experience in managing bookings, phone, and emails
  • Passionate about the aesthetics industry
  • Outstanding customer service skills with motivation and enthusiasm to ensure clients
    receive professionalism
  • Problem solving skills
  • Able to interact with people at all levels
  • Consultation skills to determine client requirements
  • Professional and ethical
  • Accountable
  • Organised and the ability to manage multiple projects
  • Diligent with a continuous improvement mindset
  • Calm under pressure
  • Outstanding presentation and communication skills
  • Passion for ongoing learning
  • Friendly and consultative disposition
  • Team oriented
  • Takes initiative
  • Strong Microsoft Office skills for Excel, Word and PowerPoint is a must
  • Flexibility to work in a retail environment during late night trading, weekends, and public
  • Presentation is immaculate

Other Information

  • Industry: Beauty
  • Job Type: Full-time and permanent
  • Salary: S$2,500 to S$3,000 + Product Sales Commission
  • Working hours: Monday to Saturday (10 am to 8 pm, 5 days per week, 1 off day based on schedule on weekdays)
  • Benefits: Annual leave, medical benefits and work injury compensate insurance
  • Location: Parkway

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