Aesthetic Doctor

Day-to-Day Operations of Clinic Management:

• Administer ALL clinical treatments as directed by Clinic Director and Medical board
• To provide professional consultation and advice on aesthetic medical services based on patient’s needs
• Responsible for handling patient enquires and educate patients about the course of treatments and aesthetic goals as well as post care
• Perform medical-grade aesthetic procedures (incl. skin, inject, laser hair removal, body etc)
• Able to provide medical advice related to company skincare products and services
• Review patient’s progress with treatment plan
• Support Clinic Director in providing training for all staff with the clinic
• Complete eLearning modules
• Attend onboarding training program for Singapore clinic Doctors and Therapists and conduct training sessions as needed
• Comply with clinic policies and protocols
• Follow best practice processes and procedures of all clinical practices in all areas of hair, body skin treatments and cosmetic injectables
• Report (to Clinic Director) all adverse events at the clinic with urgency and address by recommending appropriate management
• Support the Clinic Director and Staff in following all medical protocols laid out by Singapore medical government bodies
• Support Clinic Director and GM of Asia to launch market leading product and services into the clinic

Support Clinic Director in the day-to-day smooth running of the clinic and delivering Monthly Clinic
Revenue and Profit Targets.

General Management:

• Ensure there are a sufficient number of appropriately qualified staff on each shift
• Ensure that all policies and procedures are established, understood, appropriately circulated, and adhered to
• Ensure effective utilization of the physical and financial resources of the clinic
• Establish good public relations with the Clinic’s referral sources, through visits and discussion
• Protect the interests of the clinic and ensure conformity with all applicable laws and regulations
• Participate in the clinic’s growth and development
• In the event of a disaster be immediately available, and have all necessary services organized, to meet the need arising from such events
• Ensure that all equipment is in compliance with all licensing requirements, is in good working order and is maintained as required
• Ensure confidentiality of client records and patient privacy in compliance with the PDPA legislation
• Performance metrics, WHS metrics, are all tracked monitored and escalated to the Clinic Direct and GM of Asia in an agreed timeframe

Continuous Improvement and WHS:

• Demonstrate an understanding of all relevant external legislation & internal policies and procedures that relate to the position and the Clinic
• Maintain knowledge of Emergency Procedures and know where to access information on Fire, Safety, Security and Disaster Planning
• Ensure suitable standards are maintained, to provide a safe environment and that an effective system of security is maintained for patients, staff, and the public

Customer Service:

• Act in a professional manner at all times when dealing with internal & external customers
• Positively promote the business both internally & externally
• Be prompt and provide courteous service to clients, colleagues, and the broader community
• Maintain confidentiality on all issues relating to the organisation, the clients & staff
• Maintain a professional and pleasant manner and be responsive to telephone inquiries
• Act as an advocate in assisting clients to make informed decisions in relation to appropriate treatments
• Assist the client, when possible, in the resolution of problems
• Ensure that privacy, dignity, and confidentiality is respected and maintained for all patients

Administration, Documentation and Reporting:

• Ensure compliance with the Operations Manual
• Ensure that all medical record documentation is accurate and completed in a professional and timely manner
• Ensure that policy development and maintenance of policy and procedure manuals is timely and up to date, including regular reviews of all policies and procedures
• Ensure Incident forms are accurately completed and submitted within 24 hours
• Weekly Business Review meeting with Clinic Director and GM of Asia
• Be available to participate in Monthly, Quarterly, Annual Business Review/Strategy meetings with Clinic Director, GM of Asia and Group Leadership Team