Job Responsibilities:
- Manage a portfolio of accounts to ensure timely debt collection and recovery
- Conduct field visits to meet clients and negotiate settlements
- Liaise with legal advisors to pursue legal action for debt recovery, when necessary
- Keep accurate and up-to-date records of all collection activities
- Maintain a high level of customer service while adhering to company policies and procedures
- Collaborate with internal departments to resolve disputes and discrepancies
- Continuously improve the debt collection process by identifying opportunities for efficiency and effectiveness
Department: Loan Services
Project Location(s): Chinatown
Education: Minimum Diploma in any field of study
Compensation: $4,500
Requirements
- A minimum of 5 years of field collection experience, preferably in the financial services industry
- Minimum Diploma in any field of study
- Legal experience or knowledge related to debt recovery processes
- Strong negotiation and communication skills, both written and verbal
- Ability to work independently and as part of a team
- High level of integrity and professionalism
- Detail-oriented with strong organizational and time management skills
- Proficiency in Microsoft Office Suite
- Possess a Driver’s license
Other Information
- Salary: $4,500 per month
- Working Hours: Mon to Fri, 9.30am to 6.30pm
- Location: Chinatown MRT
- Performance Bonus