Senior Support Lead

Job Description

  • Liaise with customers to process orders, respond to inquiries, and provide
    accurate product information.
  • Prepare quotations, sales contracts, and other related sales documentation.
  • Maintain accurate and up-to-date sales records in the company’s SAP
    Business One (SAP B1) system.
  • Support the sales team in lead generation, client follow-ups, and other sales-
    related activities.
  • Collaborate closely with the logistics and finance teams to ensure smooth
    order processing and timely invoicing.
  • Monitor and report on sales trends and potential opportunities to support
    strategic decision-making.
  • Deliver excellent customer service and serve as a reliable point of contact for
    clients.
  • Perform any other duties as assigned by the immediate superior.
Department: Engineering
Project Location(s): Singapore
Education: Minimum Diploma in Engineering
Compensation: $4,500 - $6,000

Requirements

  • Minimum Diploma in Engineering, or an equivalent qualification. Knowledge of mechanical products such as gaskets or sealing solutions will be an added
    advantage.
  • At least 5 years of proven experience in a sales support or customer service
    role, preferably within the engineering industry.
  • Strong communication and interpersonal skills, with the ability to liaise
    effectively with customers and internal stakeholders.
  • Proficient in ERP systems (e.g., SAP Business One), Microsoft Office, and
    other relevant business applications.
  • A proactive team player with strong communication skills, able to work under
    pressure and adopt a solution-oriented approach.

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